Improving the Quality of Health Services Through Optimizing Standard Operating Procedures (SOP) at AR-ROYYAN Hospital, Ogan Ilir Regency

Authors

Dea Justicia Ardha , Ismail Pettanase , Febrina Hertika Rani , Syamsul , Stanislaus Wisnu Putra Hans

DOI:

10.29303/ujcs.v6i1.881

Published:

2025-03-31

Issue:

Vol. 6 No. 1 (2025): March

Keywords:

Quality, Healthcare Service, SOP, Ar-Royyan Hospital

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Ardha, D. J., Pettanase, I., Rani, F. H., Syamsul, S., & Hans, S. W. P. (2025). Improving the Quality of Health Services Through Optimizing Standard Operating Procedures (SOP) at AR-ROYYAN Hospital, Ogan Ilir Regency . Unram Journal of Community Service, 6(1), 246–250. https://doi.org/10.29303/ujcs.v6i1.881

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Abstract

There is a lack of adequate understanding regarding health service quality through the optimization of Standard Operating Procedures (SOP) at AR-ROYYAN Hospital, Ogan Ilir Regency. This service activity aims to enhance the hospital's understanding of improving health service quality by optimizing SOPs. A visual presentation using slides and supporting materials was employed to clarify the SOPs at AR-ROYYAN Hospital. This was followed by a Q&A session to facilitate direct interaction between speakers and participants, allowing for further clarification. Engaging small discussion groups stimulated the exchange of opinions and fostered a shared understanding. Additionally, brochures and pamphlets were distributed to help participants comprehend and disseminate the information within the community. This holistic approach is expected to yield a positive and sustainable impact. The Q&A session and discussions revealed that while AR-ROYYAN Hospital has established good SOPs, these procedures have not been specifically classified for each department

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Author Biographies

Dea Justicia Ardha, Universitas Muhammadiyah Palembang

Ismail Pettanase, Universitas Muhammadiyah Palembang

Febrina Hertika Rani, Universitas Muhammadiyah Palembang

Syamsul, Universitas Muhammadiyah Palembang

Stanislaus Wisnu Putra Hans, Universitas Muhammadiyah Palembang

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Copyright (c) 2025 Dea Justicia Ardha, Ismail Pettanase, Febrina Hertika Rani, Syamsul, Stanislaus Wisnu Putra Hans

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